Access Associate

Regular Schedule:

Tuesdays: 3:00pm – 8:30pm
Thursdays: 9:30am – 2:00pm
Saturdays, 2:00pm – 6:00pm
*Additional hours as needed

Definition:

Under the general supervision of the Customer Access and Collection Access Librarians, the Access Associate is responsible for assisting in collection maintenance. The work requires the Access Associate to check in, shelve, and maintain library materials as well as to perform clerical tasks and provide excellent customer service.  The Access Associate will be asked to work additional hours as needed and may be asked to cover shifts on another team occasionally.

Duties and Responsibilities Include, But Are Not Limited To:

• Use the library’s automated system to check out materials, register new cardholders, collect payments, and answer general inquiries
• Assist customers in the use of library materials and services, refer customers to appropriate service points
• Assist customers with the use of library equipment, including the online catalog and checkout stations
• Carry out all functions of curbside delivery (make reservations, communicate via app etc.)
• Explain library policies
• Answer telephone and direct calls as necessary
• Perform opening and closing procedures; count cash and record statistics
• Performing collection maintenance tasks as needed, including using the library’s automated system to discharge materials, process holds, perform location changes, and conduct inventories
• Retrieving holds from the stacks
• Sorting, organizing, and shelving library materials, including books, magazines/newspapers, and media
• Reading shelves for neatness and proper order; rearranging or shifting books as necessary
• Delivering materials to and retrieving materials from remote locations
• Perform other tasks and duties as assigned

Qualifications:

• High school diploma
• College degree preferred

Competencies:

• Ability to use basic computer programs, including Microsoft Office programs
• Knowledge of and commitment to excellent customer service
• Desire to contribute to the library’s public service mission in an atmosphere of helpfulness and friendliness
• Good interpersonal and communication skills in person, by phone, and online
• Ability to work cooperatively and collaboratively with customers and coworkers
• Ability to master the library’s online catalog and automated circulation system
• Ability to see, read, and understand catalog records and to apply the information they contain
• Ability to efficiently and accurately use the computer to carry out job responsibilities
• Ability to be flexible, adaptable, and flourish in a changing environment

Physical Demands:

• Lifting, pushing, pulling, bending, kneeling, and similar movements when the occasion requires
• Moving 50-100-lb. book trucks and handling moderately heavy boxes of books when the occasion requires
• Ability to work in a stationary position for long periods of time (4-8 hours)
• Ability to read shelves for filing and/or identifying materials for extended lengths of time (2-4 hours)
• Ability to view computer screens for extended lengths of time (4-8 hours)
• Ability to communicate and exchange information with coworkers and customers

Work Environment:

• Climate controlled environment
• Barrier free work area
• Work area includes public spaces 

Other Information:

• All employment at the Jessamine County Public Library is considered “employment at will.”
• Hours of work are dependent upon the public service hours of the team.  Employees are required to work a flexible schedule that includes evenings and weekends.
• Employees must adhere to library policies and procedures as described in the Employee Handbook.
• All employees are expected to follow the JCPL Confidentiality Policy. 
• Work performance is continuously evaluated, new employees will discuss work performance at 30, 60, and 90 days of employment. All employees will have an annual discussion of work performance. 
• All employees must participate in Direct Deposit for payroll. 

To apply:

• Complete the JCPL Application for Employment
• Resumes may be emailed to Carrie Wallis at [email protected]