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Technology Desk Associate

Part-Time

JCPL is looking for a high-energy, flexible team member who enjoys interacting with people of all ages and providing exceptional customer service. The ideal candidate possesses a cooperative and collaborative work ethic, a positive attitude, and a willingness to help wherever they are needed.

Regular Schedule

  • Sundays: 12:45pm-6:15pm
  • Wednesdays: 9:15am-2:00pm
  • Fridays: 2:30pm-7:15pm
  • Additional hours as needed

Definition

Under the general supervision of the Customer Technology Librarian, the Technology Desk Associate is responsible for performing tasks related to the needs of customers and the technology offered within the library. The work requires the Technology Desk Associate to effectively interact and serve the public daily. The Technology Desk Associate will be asked to work additional hours as needed and may be asked to cover shifts on another team occasionally.

Duties and Responsibilities Include, But Are Not Limited To

  • Providing excellent customer support and service; be present and visible in the public computer area and available to customers requiring assistance
  • Responding to a variety of questions from customers related to the library and/or usage of the public computers and other equipment/resources available to the public
  • Assisting customers with the fundamental operations of commonly used software, hardware, and other equipment
  • Maintaining a current general knowledge of technology trends and the changing needs of customers
  • Ensuring that the public computer area is always ready for use; stocking paper and toner in printers, pushing in chairs, troubleshooting technical issues, reporting problems to appropriate parties, etc.
  • Assisting in completion of library tickets when assigned
  • Using the library’s ILS system to perform routine tasks and answer general customer inquiries
  • Explaining and enforce library policies
  • Performing designated shift procedures
  • Performing library-related work as assigned for the efficient and effective operation of the institution
  • Performing other tasks and duties as assigned

Qualifications

  • High School Diploma (Some college preferred)
  • Proficient knowledge of use of the Internet and Microsoft Office applications
  • Working knowledge of PCs and computer networks

Competencies

  • Exhibit a desire to contribute to the Library’s public service mission in an atmosphere of helpfulness and friendliness
  • Act in a manner that exudes a commitment to excellent customer service
  • Demonstrate the ability to cooperate and collaborate with both customers and staff
  • Practice and communicate library policies and procedures
  • Maintain composure when handling customer complaints or other potentially stressful situations
  • Work, participate and flourish in a changing environment
  • Master the library’s online catalog and ILS and apply that knowledge in the execution of daily assignments and tasks
  • Operate and perform routine maintenance on library equipment including, but not limited to, the telephone, fax, copier, printer, computer, and other office equipment

Physical Demands

  • Lifting, pushing, pulling, bending, kneeling, and similar movements when the occasion requires
  • Moving 50-100-lb. book trucks and handling moderately heavy boxes of books when the occasion requires
  • Ability to work in a stationary position for long periods of time (4-8 hours)
  • Ability to view computer screens for extended lengths of time (4-8 hours)
  • Ability to communicate and exchange information with coworkers and customers

Work Environment

  • Climate controlled environment
  • Barrier free work area
  • Work area includes public spaces

Other Information

  • All employment at the Jessamine County Public Library is considered “employment at will.”
  • Hours of work are dependent upon the public service hours of the team. Employees are required to work a flexible schedule that includes evenings and weekends.
  • Employees must adhere to library policies and procedures as described in the Employee Handbook.
  • All employees are expected to follow the JCPL Confidentiality Policy.
  • Work performance is continuously evaluated, new employees will discuss work performance at 30, 60, and 90 days of employment. All employees will have an annual discussion of work performance.
  • All employees must participate in Direct Deposit for payroll.

Application Deadline

Until filled.

To Apply

Job Features

Job Category: Community Connections Team

Pay Rate: $15 per hour

Scheduled Hours Per Week: 15