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Frequently Asked Questions

  • What is my PIN?

  • How do I access my account?

  • What if I lose my library card?

    • If you lose your card or think it might be stolen, please let us know as soon as possible. This is very important because you remain responsible for all card activity until you report the card lost or stolen.
    • Keep your card in a safe place and never share your PIN or let anyone else use your card.
  • How do I renew my library card?

    • To renew your library card, stop by the main library, call us at (859) 885-3523 or text us at (859) 538-5885 (standard messaging rates apply).
  • How many items may I check out? How long may I keep my items?

    • Material Loan period Item limit
      New books 21 days No limit
      Books 21 days No limit
      Books on CD 21 days 5
      Music CDs 21 days 10
      Comic Books 21 days 5
      Magazines 21 days 5
      Playaways 21 days 5
      Playaway Views 21 days 1
      Chromebooks 21 days 1
      Video games 21 days 2
      Fiction DVDs/Blu-Rays 3 days 3
      Non-fiction DVDs/Blu-Rays 21 days 3
      Instruments 21 days 1
      Interlibrary Loans Set by the lending library 3
  • Can I renew the items I’ve borrowed and if so, for how long?

    • As long as there are no holds on your items, we will automatically renew them for you once you reach the end of the loan period. Items will continue to auto-renew until they have met their renewal limit.
    • For questions, call us at (859) 885-3523 or text us at (859) 538-5885 (standard messaging rates apply).
    • Items renew as follows:
    • Material Number of renewals
      New books 2
      Books 2
      Books on CD 2
       Comic Books 2
      Magazines 1
      Music CDs 2
      Playaways 2
      Playaway Views 2
      eReaders 2
      Video games None
      DVDs and Blu-Ray Discs 2
      Instruments 1
      Interlibrary Loans Maybe, please contact the Ask a Librarian Desk
  • Will I be charged overdue fines?

  • What if I lose an item?

    • Library materials that are not returned within 45 days of their due dates are considered lost. At that time, your account will be billed the replacement cost.
    • If you owe $50.00 or more, your account will be blocked. Each time you pay 10% of the outstanding balance, you may borrow two items* regardless of your account status.
    • *A library card in good standing is required to borrow WiFi hotspots and other take-home maker kits, such as musical instruments and sewing machines.
  • I borrowed library materials a long time ago, but I still have them. What do I do?

    • If you have a book, DVD, or any other library item from years ago that just never got returned, you can rest easy and bring it back to JCPL with no worries.
  • How can I place holds on items?

    • You can place a hold on items in person, by phone at (859) 885-3523 or text at (859) 538-5885 (standard messaging rates apply). You can also place a hold from the library catalog.
    • Holds can be placed on all items except video games, reference materials, and magazines.
  • Where can I return library materials?

    • In addition to book drops at the main library and at JCPL+ Wilmore, book drops are also located at:
    • Kroger, 200 E. Brannon Road, Nicholasville KY
    • Wilmore City Hall, 210 S. Lexington Avenue, Wilmore
    • Please do not return Interlibrary Loans or Maker Kits in a book drop.